We will not start production until you agree with the CAD. You can only make edits or adjustments when we send you the CAD. There are NO returns/exchanges/cancellations on ANY custom item due to the item being personalized and designed by you and for you, the customer.įor fully customized jewelry, once you agreed to the CAD design, you will NOT be able to edit/change/cancel the custom item during or after production. Custom JewelryĪLL SALES FINAL on iced out custom jewelry (listed in our store), moissanite custom jewelry (listed in our store) and fully customized jewelry (your design). If you paid for shipping at the time of your order, then we will pay shipping costs. You must pay for shipping costs if your item was shipped to you for free. If these do not apply, unfortunately we cannot guarantee you a refund and your item(s) will be sent back to you. We will respond within 24 hours.Īll returns must include all of it's contents, unworn, and must be in the same condition as it was received. Due to sanitation reasons and the nature of our products, this is required. If you would like to return/exchange any non custom item(s), please contact customer support via email click the chat button at the bottom right of the screen to chat with us directly.
Mozziato accepts returns/exchanges on non-custom items within 14 days of the date your item was delivered. If you have any payment issues or need help, please click here: How Shop Pay Works | FAQ Non Custom Jewelry If you chose Shop Pay as a form of payment for your custom or non custom item, please understand that you have an agreement with Shop Pay/Affirm, not Mozziato, LLC. If you’re not home at the time of delivery, you will have to wait for UPS to deliver it on the next business day UPS Expedited Worldwide Shipping: 5-8 Business DaysĪLL ORDERS OVER $300 WILL HAVE SIGNATURE DELIVERY.All international customers are responsible for VAT fees and costs. Free International Shipping on orders $300+ USD.
#Baguette letter chain free
We are NOT responsible for misspelled names, initials or words. Please make sure you have all letters or numbers correct. Once you submit your order, it cannot be canceled. White Gold, Gold & Rose Gold PVD Plated 5 Times (Best Quality Plating Available) Micro Pave, Hand Set 5A CZ Stones (VVS Simulated Lab Diamonds) Choose from 3 finishes: White Gold, Gold or Rose Gold Choose from 2 Icy Cuban Link Chain lengths: 16" or 18" With our Custom Iced Out Cuban Link Name Necklace, you have many options! Once you submit the order, we start working on it right away and we DO NOT accept cancellations or edits so please make sure you type your letters in right US: 1-5 business days - WORLDWIDE: 2-3 weeks All custom necklaces take 3-4 weeks for production South Georgia & South Sandwich Islands (GBP £).
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